Shipping Policy

Shipping Policy

1. Shipping Destinations

We currently ship to all cities across the Kingdom of Saudi Arabia. International shipping is available to selected countries—please contact us for more details.

2. Delivery Timeframes

• Domestic Shipping (within KSA): 3 to 7 business days.
• International Shipping: 7 to 15 business days, depending on the destination and carrier.

Note: Delivery times exclude weekends and official holidays.

3. Shipping Costs

• Shipping fees are calculated at checkout based on the destination and package weight.

4. Order Processing

Orders are processed within 1–2 business days. Once your order is shipped, you will receive a confirmation email or SMS with tracking information.

5. Shipping Partners

We partner with reliable carriers such as DHL Express, SMSA, and Saudi Post to ensure timely and secure deliveries.

6. Tracking Your Order

You will receive a tracking number via email or SMS once your order has been dispatched. You can track your order using the link provided.

7. Delivery Issues

• If a package is delayed, we will assist you in following up with the shipping provider.
• If the address provided is incomplete or incorrect, any reshipping costs will be the responsibility of the customer.

8. Receiving the Shipment

Please inspect your package upon delivery. If the packaging or item appears damaged, kindly take clear photos and contact us within 24 hours.