Here is the professional English translation of your return and refund policy for Worthy:
Return & Refund Policy
At WORTHY, we take pride in offering high-quality leather bags designed to last. If you are not completely satisfied with your purchase, we're here to help with a clear and simple return and refund process.
Return Policy
Eligibility Conditions for Returns:
You may return your leather bag if:
- It is unused, in its original condition, with all tags and packaging intact.
- The return request is made within 15 days of receiving the order.
- You have the original receipt or proof of purchase.
Non-returnable Items:
- Items marked as “Final Sale” or purchased at a discount.
- Products that show signs of use, damage, or alterations after delivery.
- Accessories are not eligible for return or exchange.
How to Initiate a Return:
- Contact us via email at [email protected] or by phone at +966539120691 within the return period.
- We will provide you with a return authorization and shipping instructions.
- Ship the item using a trackable shipping method. (Shipping costs are covered by the customer unless the item is defective or was sent in error.)
Refund Policy
Processing Refunds:
- Once we receive and inspect the returned product, we will notify you whether your refund is approved or denied.
- If approved, a refund will be issued to your original payment method within 10–45 days.
Refund Exceptions:
- Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).
- Customized or used products cannot be refunded.
Exchanges (For Defective or Incorrect Items)
If you receive a defective or incorrect product, please contact us at [email protected] within 3 days of delivery. We will arrange a replacement or a full refund, including shipping costs.
Contact Us
For any questions regarding returns or refunds, please reach out to us:
Thank you for choosing WORTHY — where quality meets elegance.
